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Showing posts from March, 2020

Paper #1

             “A lot of this has been developed by the league around one weekend, so we’re going to have an NFL 100 weekend, and it’s going to be looking forward and looking back. We’re going to do something at a local high school, youth football level. We’re then going to announce our all-time team, and we’re going to have an event for them with the fan s at our stadium that same weekend. Then on game day we’re going to make a big splash.” (“NFL Roundtable”,2019). To capitalize on the passion of the fans for the game many owners are putting together events for fans to interact with the team. These events facilitate experiences for young fans so that they can identify with the team and the game. Illustrating the history of football gives a perspective to new fans to where the game has gone to get to where it is today. Old fans also get to relive memories that they hold dear to their hearts. Looking forward develops excitement for t...
In the business and sports world, data and analytics have become essential to the success of a company. Finding out every detail about the organization's consumers has proven to be important, with the most successful organizations tracking data on everything no matter how insignificant the fan may think it is i.e. Golden State Warriors decibel readings through the game (Spangenberg,2019, para.25). This is why CRM (customer relationship management) systems are essential to the sustainment and growth of a sports organization to find out what people want to entice them to go to a game and interact with the team more. The data found in CRM systems help make key business decisions for companies according to Jessica Gelman  (CEO of Kraft Analytics Group) giving information on “who shows up and what their experience entails”(Spangenberg,2019, para 16). Knowing what people's experiences are with an organization so they provide the right services to the right people to develop “precisi...
 “A lot of this has been developed by the league around one weekend, so we’re going to have an NFL 100 weekend, and it’s going to be looking forward and looking back” (“NFL Roundtable”,2019). To capitalize on the passion of the fans for the game many owners are putting together events for fans to interact with the team to facilitate experiences for the youth to identify with the team and the game. Illustrating the history of football gives a perspective to new fans to get to where it is today and for old fans it allows them to relive memories. Looking forward shows fans the exciting new things coming up. Through the weekend they will also involve the youth and have events especially for them to provide a memory that will last forever to develop them into lifelong fans. To develop events like these teams and leagues use the PREPAID model, which is a strategic model for which organizations can use to find attractions that fans are seeking. In the early stages, they use the researc...